Terms & Conditions
Read our terms and conditions for using our services and purchasing digital products.
Scope of Services
- Digital documents and quality management systems (ISO 9001, ISO 22000, HACCP)
- No field consulting, direct training, or external auditing included
- All documents are digital products for download and internal use only
- Products must be used within the customer's organization only
Terms of Use
- Documents must be used in accordance with local and international regulations
- Limited, non-exclusive right to access and use documents internally
- No republishing, copying, selling, or distribution without written consent
- Customer assumes full responsibility for any application outside their organization
Intellectual Property
- All intellectual property rights belong exclusively to Asdaf Business Services
- No transfer of rights to customer except by written agreement
- Prohibited: copying, modifying, republishing, translating, distributing, or selling
- Customer must maintain confidentiality and not share with external parties
- No modifications allowed to preserve document integrity
- Asdaf reserves all legal rights to pursue violations
Non-Conforming Products
- The customer must provide the store with accurate and complete information when placing an order
- The store will send the correct version immediately and at no additional cost if the delivered file is found not to match the product actually ordered
- The customer must report the issue to the store within 7 days of receipt
- The store has the right to investigate complaints and take the necessary corrective action
Pricing & Payment
- Prices clearly displayed for each document or system
- Full payment required before access or download
- Applicable taxes and government fees added per Saudi regulations
- Store may modify prices anytime; new prices apply to future orders only
Legal Liability
- Store liability limited to replacement or correction of non-conforming products
- No liability for direct or indirect damages from document application
- No compensation for lost profits, work stoppage, or indirect losses
- Disputes resolved amicably first, then through Saudi courts
- These terms governed by laws of Saudi Arabia
Refund and Exchange Policy (Digital Products)
All digital documents and quality management systems offered in the Assdaf store are non-refundable and non-exchangeable once the purchase is completed and the customer has downloaded the file.
By completing a purchase, the customer acknowledges that they understand the digital nature of these products, and that they cannot be returned or refunded for any reason — including no longer needing them or dissatisfaction with their content — in order to protect Assdaf's intellectual property rights.
This clause is separate from the "Non-Conforming Products" clause above: the right to have an incorrect or corrupted file replaced remains in effect as described there, but it does not, under any circumstances, extend to a cash refund, nor to returning a correct and conforming product simply because the customer changed their mind.
Any exception to this clause requires the explicit written approval of the company's management.
Data Protection & Confidentiality
The store commits to protecting customer personal data and using it only for order processing and communication.
Customer data will not be shared with third parties except when legally required or with written customer consent.
The store takes all necessary technical and organizational measures to ensure confidentiality of digital data and stored documents.
Modifications to Terms
Asdaf reserves the right to modify these terms and conditions at any time.
Modified versions will be published in the store, and continued use after publication constitutes acceptance of modified terms.
If customer does not agree to any modification, they may stop using the store without additional obligations.
Consent & Acceptance
By using the store and purchasing documents, the customer acknowledges that they:
• Have read and understood all these terms and conditions
• Commit to full compliance with the terms
• Commit not to resell or republish documents without prior permission from Asdaf
Customer signature on any electronic purchase form constitutes legally binding consent.
Have Questions?
For questions about these terms, contact us at info@assdaf.sa or call +966599473032.
Contact Us